At My Tutor Master, we do our best to make sure every student has a great learning experience with us. We understand that sometimes things don’t go as planned, so here’s how we handle returns, refunds, and rescheduling.
First Things First
My Tutor Master only charge for tutoring services — nothing else. That means our policy is simple and focused on making sure you feel confident about the sessions you’re booking.
Need to Reschedule?
No problem! Just let us know at least 12 hours before your session, and we’ll gladly help you reschedule.
What About Refunds?
My Tutor Master don’t usually offer refunds once a session has been completed. However, if something went wrong on our end — like a tutor didn’t show up or there was a technical issue from our side — we’ll either reschedule the session for free or offer a refund, depending on the situation.
If you feel something wasn’t right, please reach out to us within 24 hours of the session. We’ll listen, look into it, and try to make things right.
Have Questions?
Frequently Asked Questions:
What exactly is My Tutor Master?
My Tutor Master is a global tutoring service that offers personalized learning support for students of all ages. Whether you need help with schoolwork or test prep, we’re here to help you succeed.
Who are the tutors at My Tutor Master?
Our tutors are experienced professionals who love teaching. They go through a strict selection process to make sure they’re not only qualified but also great at connecting with students.
How do I sign up for tutoring?
It’s super easy! Just fill out the form on our website with your details, and we’ll match you with the right tutor. You’ll get a free 25–30 minute trial session before moving forward.
How does online tutoring actually work?
We use a secure, user-friendly platform where you can meet your tutor via video call, use interactive whiteboards, and share materials—all from the comfort of your home.
What do I need for an online session?
Just a device like a laptop or tablet, a good internet connection, a webcam, and a mic. That’s it! Our platform works smoothly on most devices.
What’s private tutoring all about?
Private tutoring means one-on-one sessions tailored just for you. It’s focused on your learning style, strengths, and areas where you might need a little extra help.
Can I choose my own tutor?
Yes, you can! If you already know which tutor you want, just let us know and we’ll do our best to schedule you with them, depending on their availability.
How do I schedule my sessions?
You can book sessions at times that work best for you. We offer flexible scheduling and you can do it through our website or by contacting our team directly.